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Legal Notice :

Sole proprietorship registered with the RCS of Antibes under number 508122777, managed by Miss Marchand Paméla, domiciled at 294 avenue Henri Barbusse, 06220 VALLAURIS, under the micro-enterprise regime whose SIRET number is 508 122 777 00040.

The contact email address is:

The website is hosted by WIX, 500 Terry A François Blvd San Francisco, CA 94158

Terms of Sales :

Item 1  - Subject:

The general conditions of sale described below detail the rights and obligations of the sole proprietorship of Miss MARCHAND Paméla,   referenced on the website "LE VRAI BINCHOTAN" registered under SIRET number 508122777, and its customers in connection with the sale of goods sold on the site"". They are framed by the application of the consumer code. Any service performed by the website "LE VRAI BINCHOTAN" implies the buyer's unreserved acceptance of these general conditions of sale.


Item 2  - Product overview:

The characteristics of the products offered for sale are presented in the "Buy" section of our site. The photographs do not enter the contractual field. The responsibility of the company can not be engaged if errors are introduced.

All the texts and images presented on the company's website are reserved, for the whole world, under copyright and intellectual property rights. Their reproduction, even partial, is strictly prohibited.

Article 3 - Duration of validity of sales offers:

The products are offered for sale while stocks last. In the event of an order for a product that has become unavailable, the customer will be informed of this unavailability, as soon as possible, by e-mail, and the missing product will be reimbursed.

Article 4 - Product prices:

The "Buy" section of our site indicates the prices in euros including all taxes, excluding shipping costs. Micro-enterprises are not subject to VAT. The company reserves the right to modify its prices at any time, but the products ordered are invoiced at the price in effect when the order is registered.

Article 5 - Order:

The customer validates his order when he activates the link "Confirm your order" in his basket, after having accepted the present conditions of sale. Before this validation, the customer is systematically offered to check each of the elements of his order: he can thus correct any errors.

The company confirms the order by e-mail. This information includes in particular all the elements of the order. The data recorded by the company constitutes proof of the nature, content and date of the order.

Article 6 - Methods of payment:

Payment for orders is made by Paypal or credit card.

Article 7 -Withdrawal periodand order returns:

-Dright of withdrawal: 


The Buyer has a period of seven days from the receipt of the products, to exercise their right of withdrawal. The customer may return an item within this period without having to justify reasons or pay penalties, with the exception of the return costs which remain at his expense. Returned products must be in good condition and must not have been opened or used. The reimbursement of the products will be made upon receipt of the products. The buyer must contact customer service before the end of the withdrawal period at this address:contact@levraibinchotan.comand indicate that he wishes to withdraw. He must also provide his order number, and the item(s) on which he wishes to withdraw. If the seven-day period expires on a Saturday, Sunday or a holiday or non-working day, it is extended until the next working day. The Buyer is required to return the products to the address that will be provided to him in response. It is recommended to use a tracked shipment. In case of exercise of the right of withdrawal, the company "LE VRAI BINCHOTAN" will reimburse the buyer after receipt of the products.

-DComplaint right: 


The Buyer has a period of seven days from the receipt of the products, to exercise his right of complaint and return a product that does not suit him. Return costs will be refunded upon receipt of the products. The buyer must contact customer service before the end of their claim period at this address:contact@levraibinchotan.comand state the reason for his complaint. If the seven-day period expires on a Saturday, Sunday or a holiday or non-working day, it is extended until the next working day. The Buyer is required to return the products to the address that will be provided to him in response. It is recommended to use tracked shipping. 


Article 8 - Delivery and loss of packages:

All products are delivered between 7 to 10 days   from the delivery of the package to the carrier (excluding weekends, public holidays and strike days). Each customer receives the package tracking number by e-mail and can thus track their package online on the  . In case of late delivery of more than 5 working days, please contact us by email at this address:  . A survey with search for parcels will be systematically carried out by us with the postal services.


A parcel appearing as "delivered" in the parcel tracking of the Post Office cannot claim any reimbursement or any reshipment, the tracking of the parcel and the investigation of the Post Office serving as proof. For high value orders, it is strongly advised to choose a delivery with hand delivery against signature in order to avoid any dispute.


Packages will be sent to the address indicated by the customer. In the event of an addressing error (customer indicating an incomplete or erroneous address) resulting in the return of the package to the workshop, the amount of the shipping costs for the unsuccessful shipment will remain the responsibility of the customer. The customer will also have to bear the shipping costs of the second shipment. 

Packages are sent by letter followed (cardboard sleeve) if the weight of the order is less than 500 grams, or by Colissimo if the weight is greater than 500 grams.

The shipping costs are as follows:


-Metropolitan France, DOM-TOM and Monaco : 5.50 €   in letter followed without signature (offered from 50 € of purchases) or 6.90 € in letter followed with delivery against signature._cc781905-5cde-31 94 -bb3b-136bad5cf58d_

-European Union countries :   15 € by international letter followed or Colissimo according to the weight of the order and the country of destination (free from 100 € of purchases)

-Swiss : 16 € depending on the weight of the order and the country of destination (free from 100 € of purchases)

-Rest of the World :   25 €   (free from 200 € of purchase)

Article 9 - Customer relations and after-sales service:

For any information, question or complaint, the customer can contact the company's customer service from Monday to Friday, from 9 a.m. to 4 p.m. by

A response will be provided as soon as possible.

Article10- Confidentiality, privacy and data protection:

Privacy Policy  



The purpose of this privacy policy is to inform users of the site: 

  • On how their personal data is collected. Personal data is any information that identifies a user. As such, it may be: his first and last names, his age, his postal or email address, his location or his IP address (non-exhaustive list);_cc781905-5cde-3194-bb3b -136bad5cf58d_

  • On the rights they have regarding this data;  

  • On the person responsible for processing the personal data collected and processed;  

  • On the recipients of this personal data;  

  • About the site's cookie policy.  

This policy supplements the legal notices and the General Conditions of Use which can be consulted by users at the following address:  

[Insert the URL giving access to the General Conditions of Use and the Legal notices]




In accordance with article 5 of European Regulation 2016/679, the personal data are:  


  • Processed in a lawful, fair and transparent manner with regard to the data subject

  • Collected for specific purposes (see Article 3.1 hereof), explicit and legitimate, and not to be further processed in a manner incompatible with these purposes; 

  • Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed; 

  • Accurate and, where necessary, kept up to date. All reasonable steps must be taken to ensure that personal data which is inaccurate, having regard to the purposes for which it is processed, is erased or rectified without delay;  

  • Kept in a form allowing the identification of the persons concerned for a period not exceeding that necessary with regard to the purposes for which they are processed; 

  • Processed in such a way as to guarantee appropriate security of the data collected, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.  


Processing is only lawful if and insofar as at least one of the following conditions is met: 

  • The data subject has consented to the processing of their personal data for one or more specific purposes;

  • The processing is necessary for the performance of a contract to which the data subject is a party or for the performance of pre-contractual measures taken at the latter's request; 

  • Processing is necessary for compliance with a legal obligation to which the controller is subject; 

  • Processing is necessary to protect the vital interests of the data subject or another natural person; 

  • Processing is necessary for the performance of a task in the public interest or in the exercise of official authority vested in the controller; 

  • Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child. 




- Data collected  :

The personal data collected as part of our activity are as follows:  

your surname, first name, address, telephone number, e-mail address.

The collection and processing of this data meets the following purpose(s):  

Processing and sending your order, sending newsletters and promotional offers, customer service management.

- Mode of data collection:

When you use our site, no data is collected automatically. 

Other personal data is collected when you perform the following operations on the platform:  subscription to the newsletter, placing an order, sending an email to customer service.

The data is kept by the data controller under reasonable security conditions, for a period of 3 years. The company is likely to keep certain personal data beyond the periods announced above in order to fulfill its legal obligations or regulations. 


No data is transmitted to the website host.



Personal data is collected by the manager of the LE VRAI BINCHOTAN website. 

The personal data controller can be contacted as follows:  

By email:


If you believe, after having contacted us, that your “Computer and Freedom” rights are not respected, you can send information to the CNIL. 


Any user concerned by the processing of his personal data may avail himself of the following rights, pursuant to European regulation 2016/679 and the Data Protection Act (Law 78-17 of January 6, 1978):_cc781905-5cde-3194-bb3b -136bad5cf58d_  

  • Right of access, rectification and right to erasure of data (set out respectively in Articles 15, 16 and 17 of the GDPR); 

  • Right to data portability (Article 20 of the GDPR);

  • Right to restriction (Article 18 GDPR) and opposition of data processing (Article 21 GDPR) ; 

  • Right not to be the subject of a decision based exclusively on an automated process; 

  • Right to determine fate of data after death ; 

  • Right to refer to the competent supervisory authority (Article 77 of the GDPR).  

To exercise your rights, please send your letter by email to In order for the data controller to comply with his request, the user may be required to provide him with certain information such as: his first and last names, his e-mail address as well as his account number, personal space or subscriber.   Consult the website for more information on your rights.



The publisher of the LE VRAI BINCHOTAN site reserves the right to be able to modify this Policy at any time in order to ensure that users of the site comply with the law in force.   Any changes cannot affect purchases previously made on the site, which remain subject to the Policy in force at the time of purchase and as accepted by the user when of the validation of the purchase.   The user is invited to read this Policy each time he uses our services, without it being necessary to notify him formally.  

This policy was published on May 15, 2023.


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